hagi bet Privacy Policy — Your Data is Protected

Welcome to hagi bet's Privacy Policy. This document is designed to give you full transparency into how hagi bet handles your personal data. We believe every member should have complete control over their own information.

Hagi bet is a trusted online betting platform in Bangladesh. When you use our services — whether during registration, making a payment, or simply browsing — you share certain information with us. We use that information solely to improve your experience and keep the platform secure.

This Privacy Policy hagibet.comapplies to, including the mobile app, website, and all related services. By using the hagi bet platform, you are agreeing to this Privacy Policy.

Hagi bet collects information in a few different ways — primarily through two channels: directly from you, and automatically as you use the platform.

Directly collected data:

• Registration: Name, mobile number, email, date of birth, and address.
• KYC Verification: Copy of National ID, passport, or driving licence.
• Payment: Mobile banking number (bKash, Nagad, Rocket) and transaction details.
• Support Contact: Information you provide via live chat or email.

Automatically Collected Information:

• Login Logs: Login time, IP address, and device information.
• Browsing Data: Pages visited and time spent on site.
• Cookies: For session management and platform improvement.
• Device Information: Operating system, browser version.

Hagi bet uses your information only for specific, legitimate purposes. We never misuse your data. Below is a breakdown of what information is used for and why:

• Account Management: To create, maintain, and secure your account.
• Transaction Processing: To process deposits and withdrawals quickly and accurately.
• Fraud Prevention: To detect suspicious activity and keep members safe.
• Customer Support: To provide prompt and accurate resolution of your complaints and queries.
• Promotions & Bonuses: To send you relevant offers based on your preferences.
• Responsible Gaming: To monitor unusual betting patterns and provide timely support.
• Legal Obligation: To comply with government regulations and applicable laws.
• Platform Improvement: To improve your experience on the platform.

Hagi bet does not generally share your personal information with third parties. However, there are a limited number of situations where sharing becomes necessary. We are committed to being fully transparent about those situations.

Situations where your information may be shared:

• Payment Gateway: Minimum required information shared with bKash, Nagad, and Rocket to complete transactions.
• Law Enforcement: Upon a lawful and written request from the Government of Bangladesh.
• Fraud Prevention Agency: With authorized partners for platform security.
• IT Service Provider: Technology partners contracted for platform operations.

In all of the above cases, the receiving party is bound by a strict confidentiality agreement. They may only use the data for the specified purpose and may not share it with any other party.

Cookies are used on the hagi bet website and app. Cookies are small text files stored in your browser. They help the platform remember your preferences and manage login sessions.

Types of cookies used by hagi bet:

• Essential Cookies: Required for login sessions and security — the platform cannot function without these.
• Functional Cookies: To remember your language preference and user settings.
• Analytics Cookies: Collecting anonymous usage data to improve the platform.

Hagi bet does not use third-party advertising tracking cookies. You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Hagi bet uses industry-leading technology to protect your personal information. Our security measures are not just policies on paper — they are actively enforced in practice.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall Protection: To prevent unauthorized access and cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Backup: Regular backups are maintained to prevent data loss.
• Access Control: Staff access is limited strictly to the information they need.

Every hagi bet member has certain fundamental rights over their personal data. We respect these rights and are ready to assist with any request.

To exercise these rights support@hagibet.comto email us. We will fulfill your request within 30 days. However, certain information may need to be retained for a specified period due to legal obligations.

Hagi bet works with a number of trusted third-party service providers to operate the platform. Each partner is bound by a strict confidentiality agreement and may only use data for its designated purpose.

• Payment Processor: bKash, Nagad, Rocket — only the minimum information necessary is shared to complete transactions.
• Cloud Hosting: Reliable cloud services for secure and fast performance.
• KYC Verification Service: Authorized service providers for identity verification.
• Customer Service Platform: For live chat and ticket management.

Hagi bet is not responsible for the privacy practices of any external websites linked from our platform. We recommend reading the privacy policy of any third-party site before visiting it.

Hagi bet strictly does not provide services to anyone under the age of 18. No data from minors is collected or stored. Age is verified at registration and confirmed through the KYC process.

If we discover that a minor has opened an account using false information, that account will be closed immediately and all associated data will be deleted.

Hagi bet reserves the right to update or modify this Privacy Policy, in whole or in part, at any time. Any such changes will be made in accordance with the following guidelines:

• Members will be notified by email or SMS at least 14 days before any major changes take effect.
• Any updates to this policy will be published on this page, and the "Last Updated" date will be revised accordingly.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the changes, you will have the option to close your account.

We recommend visiting this page regularly to stay up to date with the latest version of our Privacy Policy.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. The hagi bet privacy team is always ready to help.

• Email: support@hagibet.com
• Live Chat: Click the chat button at the bottom right of the website.
• Response time: Usually within 24–48 hours.

To request data deletion, correction, or portability, include in the subject line of your email "Privacy Request" Write to us. Requests will be fulfilled within 30 days of identity verification.